Monzo Casino Online
This Privacy Policy explains how Monzo Ireland collects, uses, stores, and protects your personal information when you use our platform. We are committed to handling your data responsibly and in full compliance with the General Data Protection Regulation (GDPR) and applicable Irish data protection legislation. Please read this policy carefully before registering an account or using any of our services.
1. Who We Are
We present a company licensed and regulated by the Irish Gambling Regulatory Authority. We act as the data controller in respect of all personal information collected through this platform. If you have any questions about how we handle your data, you can contact us at help@monzocasino.com
2. Information We Collect
Monzo online casino collects personal information at various stages of your interaction with the platform.
This includes:
- Registration data: your full name, date of birth, email address, and residential address provided when you create an account
- Identity verification documents: government-issued photo ID and proof of address submitted as part of our KYC process
- Financial information: payment method details, transaction history, deposit and withdrawal records
- Device and technical data: IP address, browser type, operating system, and session activity logs
- Communications: records of any correspondence between you and our support team, including live chat transcripts and emails
- Behavioural data: gameplay activity, session duration, and interaction patterns used to monitor responsible gambling compliance
Monzo Casino IE only collects information that is necessary for the purposes outlined in this policy.
3. How We Use Your Information
Your personal data is used for the following purposes:
- To create, manage, and maintain your account
- To verify your identity and age in accordance with IGRA requirements
- To process deposits, withdrawals, and other financial transactions
- To administer bonuses, promotions, and loyalty programme benefits
- To monitor gameplay for responsible gambling purposes and apply player protection measures where necessary
- To detect and prevent fraud, money laundering, and other unlawful activity
- To send you account-related communications, including transaction confirmations and security alerts
- To send promotional communications where you have opted in to receive them
- To improve platform performance and user experience based on aggregated usage data
You may opt out of marketing communications at any time by updating your preferences in your account settings or by contacting us directly.
4. Legal Basis for Processing
Monzo online casino processes your personal data on the following legal grounds:
- Contractual necessity: processing required to fulfil our obligations under the account agreement, including payment processing and account management
- Legal obligation: processing carried out to comply with IGRA regulatory requirements, anti-money laundering legislation, and GDPR obligations
- Legitimate interests: processing necessary to protect the security of our platform, detect fraudulent activity, and improve our services
- Consent: processing of data for marketing purposes, where you have given us explicit permission to do so
Where we rely on consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal.
5. Who We Share Your Information With
Monzo Ireland does not sell your personal data to third parties. However, we may share your information with the following categories of recipient where necessary:
- Payment processors and banking partners: to facilitate secure transactions on your account
- Identity verification providers: to carry out KYC checks as required by our IGRA licence
- Regulatory and law enforcement authorities: where we are legally required to disclose information, including the Irish Gambling Regulatory Authority and the Irish Revenue Commissioners
- Fraud prevention agencies: to protect against unlawful activity and financial crime
- Technology and platform providers: third-party suppliers who support the operation of our platform under strict data processing agreements
All third parties with whom we share data are required to handle it securely and in accordance with applicable data protection law.
6. Cookies and Tracking Technologies
Monzo Casino IE uses cookies and similar tracking technologies to support the operation of our platform and improve your experience. Cookies are small text files stored on your device when you visit our site. We use the following categories of cookies:
- Essential cookies: required for the platform to function correctly, including session management and security features
- Analytical cookies: used to understand how players interact with the platform, helping us identify areas for improvement
- Preference cookies: used to remember your settings and personalise your experience
- Marketing cookies: used to deliver relevant promotional content where you have consented to receive it
You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the platform.
7. Data Retention
Monzo online casino retains your personal data for as long as your account remains active and for a minimum of five years following account closure, in line with our obligations under Irish anti-money laundering legislation. Where data is no longer required for regulatory or legal purposes, we will delete or anonymise it securely. Transaction records and identity verification documents are retained for the periods required by applicable law.
8. Data Security
We protect your personal information using 256-bit SSL encryption across all connections to the platform. Access to personal data within our organisation is restricted to staff who require it to carry out their responsibilities. Monzo IE conducts regular reviews of our security practices and maintains technical and organisational measures designed to prevent unauthorised access, disclosure, or loss of your data. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant supervisory authority in accordance with our legal obligations.
9. International Data Transfers
Where it is necessary to transfer your personal data outside of Ireland, we ensure that appropriate safeguards are in place to protect your information to the same standard required under GDPR. This may include the use of standard contractual clauses approved by the Data Protection Commission or transfers to countries recognised as providing an adequate level of data protection.
10. Your Rights
Under GDPR, you have the following rights in relation to your personal data:
- Right of access: you may request a copy of the personal data we hold about you
- Right to rectification: you may ask us to correct any inaccurate or incomplete information
- Right to erasure: you may request the deletion of your data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations
- Right to restriction: you may ask us to limit the way we process your data in certain circumstances
- Right to data portability: you may request that your data be provided to you in a structured, machine-readable format
- Right to object: you may object to processing carried out on the basis of legitimate interests or for direct marketing purposes
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at help@monzocasino.com. Monzo Casino IE will respond to all valid requests within one calendar month. If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Data Protection Commission at dataprotection.ie.
